Privacy Policy

Our Commitment to Your Privacy

At True Gaon, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how True Gaon collects, uses, stores and protects information when you visit our website, make a booking, submit an enquiry, purchase a service or otherwise interact with us.

By using truegaon.com, you acknowledge that you have read and understood this Privacy Policy.

1. About True Gaon

True Gaon is a travel and hospitality platform connecting travellers with authentic stays, rural experiences, local communities and curated journeys across Rajasthan and India.

For the purposes of this Privacy Policy, “True Gaon”, “we”, “us” or “our” refers to the business operating the True Gaon website and services.

Website: truegaon.com

Email: hello@truegaon.com

Phone: +91 9799912984, +91 8963007003

Business Address: 305, 3rd Floor, Elegant Heights, Rani sati Nagar, Janpath, Nirman Nagar, Jaipur, Rajasthan, INDIA.

2. Information We Collect

Depending on how you use our website and services, we may collect information that you voluntarily provide.

A. Personal Information

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Guest details
• Number of travellers or guests
• Check-in and check-out dates
• Booking preferences
• Special requests
• Experience requirements
• Communication preferences

B. Booking Information

• Property selected
• Room or accommodation category
• Dates of stay
• Number of guests
• Booking amount
• Booking status
• Special requests
• Relevant booking communication

C. Experience Enquiries

When you submit an experience enquiry for activities such as Village Walks, Farm to Table, Local Crafts, Folk Music, Safari & Adventure or Stargazing, we may collect the information submitted through the enquiry form so that we can respond to your request and arrange the relevant experience.

D. Payment Information

Payments may be processed through third-party payment providers. True Gaon generally does not directly store complete debit-card, credit-card, banking or other sensitive payment credentials on its website unless specifically stated otherwise.

Payment information may be processed by the relevant payment gateway according to its own privacy policy and security practices.

3. How We Use Your Information

We may use information we collect to:

• Process accommodation bookings
• Respond to enquiries
• Process experience requests
• Confirm reservations
• Process payments through authorised providers
• Provide customer support
• Contact you regarding your stay or experience
• Improve our website and services
• Personalise your experience
• Prevent fraud or misuse
• Maintain booking and business records
• Send important service-related communications
• Send promotional communications where permitted and where appropriate consent has been provided

4. Communication With You

After you make a booking or enquiry, we may contact you through:

• Email
• Telephone
• SMS
• WhatsApp
• Other communication channels you provide

These communications may relate to your booking, enquiry, payment, cancellation, arrival, experience or customer support.

5. Sharing Information With Partners

True Gaon works with accommodation partners, experience providers, vendors and other service providers to deliver the services you request.

Where necessary, relevant information may be shared with:

• Accommodation and property partners
• Experience providers
• Payment gateways
• Technology and service providers
• Communication providers
• Website hosting providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

We aim to share only information reasonably necessary for the relevant purpose.

6. Property Partners

Some accommodations listed on True Gaon may be operated by independent property owners or hospitality partners.

When you make a booking through True Gaon, relevant information may need to be provided to the property so that it can fulfil your reservation.

Such properties may have their own privacy practices. Guests are encouraged to review applicable property information where relevant.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember certain preferences
• Improve website performance
• Understand website usage
• Improve user experience
• Support analytics and marketing activities

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Website Analytics

We may use analytics and website performance tools to understand how visitors use our website.

Such tools may collect information such as browser type, device type, approximate location, pages visited, time spent on pages, referring website and website interactions.

This information helps us improve True Gaon and provide a better user experience.

9. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms, booking services or partner websites.

True Gaon is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary for:

• Providing our services
• Maintaining booking records
• Customer support
• Accounting and financial requirements
• Legal and regulatory compliance
• Resolving disputes
• Preventing fraud or misuse

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

12. Your Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where applicable
• Object to certain uses of your information
• Request information about how your data is processed

We may need to verify your identity before processing certain requests.

13. Marketing Communications

We may occasionally send information about:

• New stays
• Experiences
• Travel packages
• Special offers
• Events
• True Gaon updates

Where required, we will obtain appropriate consent before sending promotional communications.

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

14. Children’s Privacy

Our website and services are primarily intended for adults and travellers making or arranging bookings.

We do not knowingly collect personal information directly from children for independent use of our services.

Where children are included as guests in a family booking, booking information should be provided by a parent, guardian or responsible adult.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, applicable laws or business practices.

The updated version will be published on this page with a revised “Last Updated” date.