Terms & Booking Policies

1. Terms & Conditions

Welcome to True Gaon. By accessing or using truegaon.com, making a booking, submitting an enquiry or using any service offered through the website, you agree to comply with these Terms & Conditions.

True Gaon provides a platform for travellers to discover and book selected accommodation properties and experiences. Some properties and experiences may be operated by independent partners.

Use of the Website

You agree to provide accurate and complete information when making a booking or submitting an enquiry.

You must not use the website for unlawful, fraudulent, abusive or unauthorised purposes.

Property & Service Information

We make reasonable efforts to ensure that information displayed on the website is accurate and current. However, property facilities, photographs, descriptions, availability and services may change from time to time.

Certain services are provided directly by independent accommodation or experience partners. Their operational policies may also apply to your booking.

Website Content

Website content including text, photographs, graphics, logos, branding and design elements belongs to True Gaon or its respective licensors and may not be reproduced without appropriate permission.

2. Booking & Payment Policy

A booking request becomes confirmed only after the applicable booking requirements have been completed and confirmation has been issued by True Gaon or the relevant property/service provider.

Booking Information

Guests are responsible for providing correct information, including names, contact details, dates, number of guests and other information required to complete the booking.

Any error in the information provided may affect the reservation and should be reported to us as soon as possible.

Rates

Accommodation and experience prices displayed on the website may vary depending on dates, availability, room category, number of guests, seasonal pricing, special offers and applicable taxes or charges.

The applicable price and inclusions will be communicated during the booking process.

Payment

Payments may be processed through authorised third-party payment gateways.

A booking may require full payment, partial payment, advance payment or another payment arrangement depending on the property, experience or booking terms.

Payment Failure

If a payment fails, is reversed, remains incomplete or cannot be verified, True Gaon may treat the booking as unconfirmed until the payment issue is resolved.

3. Cancellation & Refund Policy

Cancellation and refund conditions may vary according to the property, room category, rate plan, experience and booking terms applicable at the time of reservation.

Accommodation Bookings

The cancellation terms communicated at the time of booking will apply to the reservation.

Some rates may be refundable, while other promotional, discounted or advance-purchase rates may be partially refundable or non-refundable.

Refund Processing

Where a refund is approved, the applicable refundable amount will generally be returned through the original payment method, subject to payment gateway processing times and applicable deductions.

No-Show

If a guest does not arrive for a confirmed reservation without an approved cancellation, the booking may be treated as a no-show and may be subject to the applicable property cancellation conditions.

Changes to a Booking

Requests to change dates, guest numbers, room categories or other booking details are subject to availability and the applicable property’s terms.

4. Guest & Stay Policy

Guests are expected to behave respectfully towards property staff, local communities, other guests and the surrounding environment.

Check-in & Check-out

Standard check-in and check-out times may differ from property to property. Guests should follow the timings communicated with their reservation.

Early check-in or late check-out is subject to availability and may involve additional charges.

Identification

Guests may be required to provide valid identification at check-in in accordance with applicable requirements and property procedures.

Occupancy

The number of guests staying at a property must not exceed the occupancy permitted for the booked accommodation unless prior approval has been obtained.

Property Damage

Guests may be responsible for damage, loss or excessive cleaning caused by their actions or by members of their group, subject to the property’s applicable policies.

Responsible Travel

True Gaon promotes responsible and respectful travel. Guests are encouraged to respect local traditions, communities, wildlife, nature and cultural sites.

Prohibited Behaviour

Illegal activities, harassment, violence, deliberate property damage or behaviour that creates a serious disturbance may result in removal from the property without refund, subject to applicable law and property rules.

5. Experience Booking Policy

True Gaon offers curated experiences designed to connect travellers with local culture, communities, nature and rural life.

Examples include:

• Village Walks
• Farm to Table
• Local Crafts
• Folk Music
• Safari & Adventure
• Stargazing

Experience Enquiries

Submitting an experience enquiry does not automatically constitute a confirmed booking.

Availability, pricing, duration, inclusions and meeting arrangements will be confirmed before the experience is finalised.

Weather & Local Conditions

Outdoor experiences may be affected by weather, local conditions, safety considerations or circumstances beyond our control.

True Gaon or the relevant experience provider may modify, postpone or cancel an experience where reasonably necessary for safety or operational reasons.

Experience Cancellation

Cancellation and refund conditions for an experience will be communicated during the booking process and may differ depending on the experience provider and circumstances.

Participant Responsibility

Guests participating in experiences must follow reasonable instructions provided by the experience organiser or guide.

Guests should inform us in advance about relevant mobility requirements, dietary requirements or other special needs where these may affect participation.

6. Cookie Policy

True Gaon may use cookies and similar technologies on truegaon.com to provide a better, safer and more useful browsing experience.

What Are Cookies?

Cookies are small data files stored on your device by websites that you visit. They can help websites remember preferences and understand how visitors use the website.

How We May Use Cookies

• To keep website functions working correctly
• To remember preferences
• To improve website performance
• To understand website traffic and usage
• To improve the user experience
• To support relevant analytics or marketing activities where applicable

Managing Cookies

Most web browsers allow you to control or delete cookies through browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the website.

Our use of personal information collected through cookies is also subject to our Privacy Policy.

7. Changes to These Policies

True Gaon may update these Terms & Booking Policies from time to time to reflect changes in our services, booking processes, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.